About the Products
- How should I clean and maintain the product?
We recommend cleaning the product with warm water and a mild soap. Avoid using alcohol-based or corrosive chemicals. After use, ensure the product is completely dry before storing it in a cool, dry place.
- Is the product safe for sensitive skin?
Our products are made with skin-friendly materials suitable for most users, including those with sensitive skin. If you have known allergies to certain materials, please review the detailed product information or consult our customer support.
- Are there size options for the products?
We offer a variety of sizes and designs to cater to different needs. Please refer to the product specifications on the details page.
- Do you have products designed for couples?
Yes, we offer a range of products specifically designed to enhance intimacy and connection between partners.
- Do the products have multiple modes?
Most of our products come with multiple vibration or functionality modes, allowing you to customize your experience.
- Can I use the products with lubricants?
Yes. We recommend using water-based lubricants, as they are compatible with the materials of our products. Avoid silicone-based lubricants to prevent potential damage.
- What is the battery life of the products?
Battery life varies depending on the model. Most products last between 1-3 hours on a full charge. Refer to the product manual for detailed information.
- How do I know when the product is fully charged?
Most products have an indicator light that flashes while charging and stays solid or turns off when fully charged.
- Can the product be used for long periods?
To prevent overheating or battery wear, we recommend using the product for the durations specified in the manual, with occasional breaks as needed.
- Do the products have overheating issues?
Our products are designed to meet safety standards and should not overheat under normal usage. If you notice any irregularities, stop use immediately and contact customer support.
- Are the products quiet?
Yes, our products are engineered for discretion, with noise levels typically below 50 decibels, making them suitable for private use.
- Are the products suitable for beginners?
We offer a variety of beginner-friendly products that are simple to use and come with detailed instructions.
- Do any products have wireless or remote control features?
Some of our products support wireless operation or remote control. Check the product details for specific features.
- What is included in the product packaging?
Most packages include the product itself, a charging cable, a user manual, and a storage bag. Refer to the product page for exact details.
- Do the products support app control?
Some smart products are compatible with apps, enabling remote control and personalized functionality for a more tailored experience.
- Are there special requirements for long-term storage?
Ensure the product is completely dry before storing it, and charge it periodically to maintain battery health.
- Are the products suitable for different scenarios?
Some of our products are designed to be versatile and can be used in various scenarios. Check the product recommendations for guidance.
- Are the materials safe?
All our products are made with high-quality, non-toxic, and environmentally friendly materials, meeting international safety standards to ensure safe use.
- Are the products waterproof?
Most products are waterproof. Please refer to the instructions for each product for specific details.
- How do I choose the right product for me?
Based on your needs, preferences, and experience level, you can refer to the product detail pages or contact our customer support for recommendations.
- Are the products quiet?
Our products are designed with privacy in mind, operating at noise levels well below the industry standard.
Privacy
- Is the packaging discreet?
Yes, we use neutral, unmarked packaging to ensure your privacy.
- Is my purchase information secure?
Absolutely. We strictly protect user privacy, and all purchase records are encrypted for security.
After-Sales Support
- Do the products come with a warranty?
We provide a warranty of 6 months to 1 year for certain products. Please refer to the product details for specifics.
- What should I do if I have issues using a product?
If you encounter operational or product-related issues, please check the included manual or contact our customer support for assistance.
Other Questions
- Any tips for first-time use?
We recommend starting with the user manual, using the lowest setting, and gradually exploring what works best for you.
- Can I contact customer support for help?
Absolutely! Our support team is always ready to assist you. You can reach us via email or live chat.
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.